Need help or advice ?

This contact page does not replace the advice of a doctor. IPRAD Laboratories cannot answer questions relating to general medical information or questions concerning your personal health condition.

If you have questions about a specific medical condition, please consult a healthcare professional. If you experience a health problem as a result of using one of our products, please contact a healthcare professional first. If you want :

  • Declare a complaint concerning the quality of a product, select the topic: Defective product / Quality complaint
  • Obtain information on a product select the theme: Product information / advice for use / Composition
  • Report an adverse event that occurred following the use of a product, select the topic: Adverse effects / unusual reactions

Specify the name of the product concerned and its batch number then indicate your name and contact email or telephone number, your profession (optional), and describe either your quality complaint, or your request for information relating to the product, or your event adverse event with useful information about the person who suffered this event. The data/information transmitted will be treated confidentially.

If you would like to contact BIOCODEX's Data Protection Officer (DPO) to exercise your GDPR rights, report a personal data breach, or for any questions relating to your personal data, please use the email address dpo[at ] (replace "at" by "@") or the postal address: DPO BIOCODEX, 7 avenue Gallieni, 94250 GENTILLY (France). For the exercise of your rights, a copy of your valid identity document (identity card or passport) may be requested if the elements communicated in your request do not allow you to be identified with certainty (this proof will be deleted following your request).

The information collected in this form is used only to process your request (fields marked with an asterisk are mandatory). Click here to learn more about the processing of your data and your rights.

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